Unfairpak Forum - How Farepak Stole Christmas

On Friday 13th Oct 2006 - Farepak Hampers went into administration. Over 100,000 customers were told that no food hampers or vouchers or other goods will be supplied this Christmas as promised, and no refunds! Share your thoughts here...
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PostPosted: Fri Nov 24, 2006 9:55 pm 
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Terms and Conditions of your Agency
A MEMBER OF HAMPER INDUSTRY
TRADE ASSOCIATION

BECOMING AN AGENT
You become an Agent of the Company for the Christmas 2006 season on acceptance of your first order. The Company reserves the right to refuse to accept individuals as Agents at its discretion and to terminate Agencies not operated in accordance with these terms and conditions. Agents must be aged 18 or over.
PLACING AN ORDER
All orders must be received by the Company by (JOth September 2006. Alterations cannot be made after this date.
CANCELLATIONS
In the result of a complete cancellation of your Agency, the Company reserves the right to charge an administration fee as follows:
up to 1 st September 2006, 5% of sales value, minimum E25.00
after 1st September: Cancellations are only accepted in
exceptional circumstances, and the administration charge will
be 10% sales value, minimum C50.00
If a customer cancels an order you must refund them in full.
PAYMENTS, STATEMENTS & CASH BACK
On receipt of your order, regular statements will be sent to you by post or e-mail throughout the payment period. Payments must be made by the date shown on each statement sent to you, and completed by 10th November 2006. Payments will be calculated according to the number of weeks remaining to the end of the payment period. In the event that your payments fall behind schedule, we reserve the right to contact your customers to discuss their order with them.
Customer Payment Cards must be issued to each customer and all payments made must be signed for by the Agent. A charge of £6 will be made to your account for any payment that is refused.
Please note, for payments made by credit/debit card, your card details are checked automatically using our secure online authorisation procedures - so please make sure that the details you give are correct. We reserve the right to charge 1.5% of the transaction value for processing credit card payments.
Cash Back will be credited to your account in October 2006. You will be advised of the balance left to be paid in to clear the account by the end of the payment period. Any overpayment will be refunded by cheque in December 2006.
DELIVERY
Unless specifically advised, all products will be delivered to you for distribution on to your customers. They will become your responsibility upon delivery to you. Hamper deliveries are made on pre-arranged dates and delivery instructions will be issued from September 2006. Fragrances, Jewellery, Gifts and Confectionery hampers will be despatched separately in the period October to December 2006. Vouchers will be despatched during November 2006. In all cases your account must be paid in full before delivery is made.
CONFIDENTIALITY I
j
Farepak Food & Gifts Limited holds information in accordance with jl Data Protection Legislation. We may share this data with third ,') parties for the purposes of managing your account and for marketing purposes. If you do not wish to be contacted by carefully selected third parties, who comply with Data Protection Legislation, 1 for marketing purposes please write to us at the address below. We will also keep you informed of our own offers and promotions we ! believe may be of interest to you. If you do not wish to be contacted i for this reason please inform Farepak as appropriate in writing at the address below.
At Farepak we use e-mail to let you know of any news and special •
offers. We need your permission to use your e-mail address for this :
purpose and assure you that we do not pass these details on to j^.
third parties. Please let us know by contacting our Service Centre
that you consent to receiving such e-mails. ^
TELEPHONE SERVICE REVIEW
To improve the Company's service to you we may randomly monitor and record Agent and customer telephone calls.
STATUS CHECK
The Company may disclose information about you to a licensed credit reference agency for credit reference purposes.
GENERAL
These Terms and Conditions of sale are governed by English and Welsh Law. The Company's liability to you is limited to the total price to be paid for the goods. Liability is not excluded or limited for death or personal injury caused by the Company's negligence.
In the above terms and conditions, the "Company" is Farepak Food & Gifts Limited, Farepak House, Westmead Drive, Westlea, Swindon SN5 7YZ, Registered Office 4740401 England.

INTRODUCTION
Some 3,000,000 families in the U.K. buy Christmas Hampers every year. In price they range trom C20 to C250 but the majority are below £100. The people who buy them come from all walks of life, but most are bought by families who, recognising the heavy burden of general expense over the Christmas period, can spread much of their food and drink costs over the year, at a predetermined price. The very detailed brochures produced by members of HITA list all the contents and the increasing types and ranges of hamper available. This ensures that every customer is fully informed about what they are buying before they place their order, so they can ensure that their particular needs are met.
WHAT IS A HAMPER?
A hamper is officially described as a 'collection of foodstuffs'. Although some will still think of a wicker basket, this has long been excluded as a necessity as well over 9 out of 10 hampers are supplied in a suitably decorated, strong protective carton. After considering the described contents customers place their orders early in the year, goods are later collected, assembled according to individual specifications, and carefully packed. They are then delivered. This involves an unusually high level of service and continuing customer contact.
GOOD SERVICE
The Hamper Agent is appointed by and acts on behalf of, a supply company. This company is responsible for:
Devising hampers with a well-balanced content.
Giving a good choice of price and product ranges.
Producing leaflets and brochures which accurately describe the
contents of each hamper.
Providing Hamper Agents and customers with a contact address
and telephone number.
Making sure that all charges are clearly identified.
Warning of price variation due to changes in VAT or duty.
Indicating the method of delivery and whether it is included in the price.
Appointing and managing the network of Hamper Agents, and
monitoring their payment collections.
Assisting the network in running their Hamper Agencies.
1 Refunding payments, where appropriate, for orders cancelled
by customers.
1 Providing stationery for recording Hamper Agency transactions. ' Providing customers with payment receipt record cards, and
instructing them on their use.
• Buying, assembling and packing the described content of each
hamper in a suitable container. i 1 Delivering on time and in good condition.
1 Responding sympathetically to reasonable complaints.
• Adhering to the HITA code of practice.
GOOD NEIGHBOURS
Many hampers, like some other goods, are sold through a network of neighbourhood Hamper Agents who are usually housewives. They take orders from their friends, neighbours and relatives and then collect the payments on a weekly basis. This provides a valuable service to the community as well as a small but important source of income for housewives.
GOOD MANAGEMENT
You may be sure that members of HITA have achieved their reputable standing through running their companies professionally and soundly over a long number of years.
There is a very high level of loyalty shown by Hamper Agents and customers to these companies, and they continue their custom for many years. This evidence alone suggests that the members of HITA, in the eyes of the consumer, provide a very satisfactory level of service. It is borne out by the way in which more and more people have bought their hampers from HITA members over recent years.
HITA PLEDGES
1 To monitor the standards and services offered by our members.
1 To ensure compliance of members with the Code of Practice.
1 To demand evidence of financial stability.
1 To provide impartial consultation on any customer complaints.
1 To regulate the affairs of the members of HITA in a fair and just manner.
1 To co-operate with Government to ensure high trading standards.

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PostPosted: Sat Nov 25, 2006 12:19 am 
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well hita pledges prove to be about as much use as chocolate fire guards eh??? wonder if they've thought that because farepaks demise will and it will decimate the hamper industry they are now going to be surplus to requirements ???


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PostPosted: Sat Nov 25, 2006 12:20 am 
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cheers for that, i was looking for the small print, still don't see anything about "your money is at risk" or does that come under company liability?
the board certainly ignored some of the values espoused here. robbers.

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PostPosted: Sat Nov 25, 2006 12:50 am 
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My god !

Robnick, did you type all that ?????

Fastest Fingers In the West :D

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PostPosted: Sun Nov 26, 2006 10:22 pm 
[quote="robnick"] This company is responsible for:

Ruining Christmas? No, I didn't read that in the T&C either!


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PostPosted: Mon Nov 27, 2006 8:06 pm 
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Victim wrote:
My god !

Robnick, did you type all that ?????

Fastest Fingers In the West :D


nope scanned it not that daft :D :D :D

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PostPosted: Mon Nov 27, 2006 11:16 pm 
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robnick wrote:
Victim wrote:
My god !

Robnick, did you type all that ?????

Fastest Fingers In the West :D


nope scanned it not that daft :D :D :D


I am learning sooo much on this forum, didn't know you could copy text from scanned docs. wow !
You are all so clever :D

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PostPosted: Wed Nov 29, 2006 2:48 pm 
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Customer Terms and Conditions
Placing an Order

All orders are placed via your Agent. You should ensure that your Agent keeps the "Items Ordered" section on your Customer Payment Card up to date as written confirmation of your order. You may change your order at any time up to 30th September 2006. Cancellations should be notified to your Agent in writing, and it is your Agent's responsibility to refund you any monies owing. No customer orders are accepted until final payment of the purchase price has been made.

Hampers and items containing alcoholic drinks cannot be sold to persons under 18 years of age.
Making Payments
Payments must be made regularly throughout the 45-week payment period and completed in full by 10th November 2006. If you place your order after 6th January 2006, payments must be adjusted according to the number of weeks remaining in the payment period.

The Company will not be responsible for any payments which are not acknowledged by the signature of your agent on your customer payment card, which should be retained by you at all times.

Payments are accepted against orders in the following priority order: 1. Choice vouchers; 2. Frozen hampers; 3. Grocery hampers; 4. Other vouchers; 5. Drink and confectionery hampers; 6. All other items including Jewellery, Gifts and fragrances. No part of any payment shall be accepted for any item in a category until payment has been made and accepted for items in a higher priority category.
Price

The Company may alter the price of any item in the catalogue in exceptional circumstances including currency changes, market fluctuations, or alterations in tax, import duties, VAT or excise duty. If the new price is not acceptable, then you may cancel your order for that product and you will be refunded in full for the item cancelled.
Substitutes

In the event of supply difficulties, we reserve the right to substitute any item with another of equal or higher value. Where items in a hamper are substituted, the hamper supplied will be of equal or higher value.

If any substitute item is not acceptable to you then you will be entitled to a full refund for this item and the cost of returning the item will be met by the Company in these circumstances.
Delivery

Unless specifically advised otherwise for an individual product, all products will be delivered to your agent for distribution to you. Your Agent will notify you of the detailed delivery arrangements to ensure that you are available to receive your goods upon delivery, provided your account has been fully paid. Due to their size, some items may not be available for delivery to all areas, where this is applicable details are shown in the catalogue. Hampers containing fruit and/or vegetables are not available to the Isle of Man, Channel Islands and Scottish offshore islands. Hampers containing any uncooked meat or poultry items are not available to the Isle of Man.
Confidentiality

Farepak Food & Gifts Limited holds information in accordance with Data Protection Legislation. We may share this data with third parties for the purposes of managing your account and for marketing purposes. If you do not wish to be contacted by carefully selected third parties, who comply with data protection legislation, for marketing purposes please write to us at the address below. We will also keep you informed of our own offers and promotions we believe may be of interest to you. If you do not wish to be contacted for this reason please inform Farepak as appropriate in writing at the address below.

At Farepak we use e-mail to let you know of any news and special offers. We need your permission to use your e-mail address for this purpose and assure you that we do not pass these details on to third parties. Please let us know by contacting our Service Centre that you consent to receiving such e-mails.

In the interests of customer service we may monitor or record telephone calls our staff make and receive.
Status Check

The Company may disclose information about you to a licensed credit reference agency for credit reference purposes.
Guarantee

If you are not satisfied with any article you buy from our catalogue you should contact the Company through your Agent. If still not satisfied, please contact the Company direct by writing to the Service Centre Manager at the address shown below.
Right To Return Goods

You have the right to return any goods supplied to you other than goods which are personalised, perishable (including frozen) or consumed. For hygiene reasons we are unable to accept any pierced earrings or belly bars for return. Goods should be returned via your Agent within 7 working days of receipt by you, we regret that we are unable to accept any items returned after this time. You will not incur any other liability as a consequence of such return and cancellation other than any liability that may arise from your failure to take reasonable care of the goods while they are in your possession. Subject to that, you will be entitled to a full refund in respect of returned goods. This and the guarantee above apply to goods supplied in the UK and does not affect your statutory rights.


Terms and Conditions of your Agency
Becoming An Agent

You become an Agent of the Company for the Christmas 2006 season on acceptance of your first order. The Company reserves the right to refuse to accept individuals as Agents at its discretion and to terminate Agencies not operated in accordance with these terms and conditions. Agents must be aged 18 or over.
Placing An Order

All orders must be received by the Company by 30th September 2006. Alterations cannot be made after this date.
Cancellations

In the result of a complete cancellation of your agency, the Company reserves the right to charge an administration fee as follows:

* up to 1st September 2006, 5% of sales value, minimum £25.00.
* after 1st September: Cancellations are only accepted in exceptional circumstances, and the administration charge will be 10% sales value, minimum £50.00.

If a customer cancels an order you must refund them in full.
Payments, Statements and Cash Back

On receipt of your order, regular statements will be sent to you by post or e-mail throughout the payment period. Payments must be made by the date shown on each statement sent to you, and completed by 10th November 2006. Payments will be calculated according to the number of weeks remaining to the end of the payment period. In the event that your payments fall behind schedule, we reserve the right to contact your customers to discuss their order with them.

Customer Payment Cards must be issued to each customer and all payments made must be signed for by the Agent. A charge of £6 will be made to your account for any payment that is refused.

Please note, for payments made by credit/debit card, your card details are checked automatically using our secure online authorisation procedures - so please make sure that the details you give are correct. We reserve the right to charge 1.5% of the transaction value for processing credit card payments.

Cash Back will be credited to your account in October 2006. You will be advised of the balance left to be paid in to clear the account by the end of the payment period. Any overpayment will be refunded by cheque in December 2006.
Delivery

Unless specifically advised, all products will be delivered to you for distribution on to your customers. They will become your responsibility upon delivery to you. Hamper deliveries are made on pre-arranged dates and delivery instructions will be issued from September 2006. Fragrances, Jewellery, Gifts and Confectionery hampers will be despatched separately in the period October to December 2006. Vouchers will be despatched during November 2006. In all cases your account must be paid in full before delivery is made.
Confidentiality

Farepak Food & Gifts Limited holds information in accordance with Data Protection Legislation. We may share this data with third parties for the purposes of managing your account and for marketing purposes. If you do not wish to be contacted by carefully selected third parties, who comply with data protection legislation, for marketing purposes please write to us at the address below. We will also keep you informed of our own offers and promotions we believe may be of interest to you. If you do not wish to be contacted for this reason please inform Farepak as appropriate in writing at the address below.

At Farepak we use e-mail to let you know of any news and special offers. We need your permission to use your e-mail address for this purpose and assure you that we do not pass these details on to third parties. Please let us know by contacting our Service Centre that you consent to receiving such e-mails.
Telephone Service Review

To improve the Company's service to you we may randomly monitor and record Agent and customer telephone calls.
Status Check

The Company may disclose information about you to a licensed credit reference agency for credit reference purposes.
General Terms and Conditions
Farepak Website, Images or Text

This website, its images and text can only be reproduced for the purpose of retaining a copy of the details of any order you place with us.

No other copying or printing of any part of this website is permitted and all text, graphics, software and other material on this website are copyright Farepak and its affiliates or their content and technology providers.

Competition Terms and Conditions

1. The competition is open to UK residents who are aged 18 or over excluding employees of Farepak and, their families, commercial agents or anyone else professionally connected with this promotion.
2. To enter, please complete your contact details on our online form and answer the specified questions.
3. Only one entry per person will be accepted.
4. The winner will be the first name drawn at random from all correct entries received.
5. There will be 1 prize of a £25 Thornton's Chocolate Hamper.
6. In the event of dispute the promoter's decision is final and binding.
7. No correspondence will be entered into.
8. Entry into this competition means acceptance of the full terms and conditions.
9. The closing date is 30th April 2006.
10. The winner will be notified by post within 28 days of the closing date.
11. The prize will not be dispatched until May 2006.
12. Farepak reserves the right to substitute products within the prize for those of equal or greater value.
13. The draw will be conducted in the presence of an independent observer.
14. The name and county of the winner will be available by sending a SAE to "Farepak website competition -Thornton's", Farepak House, Westmead Drive, Westlea, Swindon, SN5 7YZ.
15. The prize winner may be required to take part in publicity. Farepak ('the Promotors') reserve the right to publish the winner's name and photograph and to publicise any winning ceremony and will only use the personal information provided on the entry form for the purposes of administering this prize draw and the mailing of a Farepak brochure, unless otherwise indicated by the entrant.
16. Promoter: Farepak Food & Gifts Ltd, Farepak House, Westmead Drive, Westlea, Swindon, SN5 7YZ.


Valentine's/Easter Card Sender Policy

Farepak is firmly committed to maintaining the privacy of our site users when using the Card Creator. We have created this Privacy Policy to let you know what information is collected and how this information is used. If you have any questions regarding this policy please contact us.

1. Privacy of Greeting Card Information. We treat all of our e-card messages as private correspondence between the sender and the recipient and will not disclose the contents of any greetings other than to the intended recipient. The recipient's e-mail address is never used for any other purpose than to send them the e-card. The e-card is posted on private pages. The web address is sent by e-mail announcement only to those whose e-mail addresses are entered by the card sender.
2. Personal Data. We retain the name and e-mail address of visitors who submit an e-card via our web site so that we may notify them of any problems while sending the e-card. We will store your information on our server for 30 days. Information will be shared with government authorities only on written request. If you would like to view what information we hold on you, you can send a written request to Farepak Food & Gifts Ltd, Westmead Drive, Westlea, Swindon, Wiltshire, SN5 7YZ. Please ensure you include a SAE so that we can return the information.
3. Confidentiality. We do not pass on or share any information collected through this site with third parties without your consent, other than what is clearly indicated herein.
4. Aggregate Data. We gather certain generic information with respect to visitors' use of our web site such as the number of unique visitors and the areas on the web site that they favour. We only look at this data on a collective basis, in summary form.
5. IP Addresses. We collect and analyze traffic on our web site by keeping track of the IP addresses of our visitors. An IP address is a unique number assigned to your computer when you are browsing the internet. We log this information so that we can monitor overall traffic trends as well as the number of visitors visiting the web site. This information is used solely to improve the quality of our web site.
6. Cookies. Cookies are pieces of information sent to your browser from a web server and stored on your computer's hard drive for record-keeping purposes. The web site analysis tool we use on our site employs the use of 'cookies' within our site. By tracking the information contained in the 'cookie', the software can calculate various aggregate statistical data. The cookie does not contain any personally identifiable information.
7. External Links. On our site, we have links to other web sites that may collect personal information about you. This policy does not cover the information practices of such web sites. We encourage you to read the privacy policies of these sites as their policies may be very different.
8. Monthly Newsletter Subscriptions & Opt-Out Policy. If a visitor wishes to subscribe to our monthly newsletter, we ask for their e-mail address. Users who no longer wish to receive our newsletter may opt-out at any time by sending us an e-mail with Unsubscribe as the Subject from the e-mail address that is registered to receive the newsletter. We never share your personally identifiable details with any third parties. Unsubscribe instructions are also contained in our newsletter.
9. Unsolicited E-Mail. We do not send unsolicited e-mail messages to anyone. We will only send e-mail if one of our visitors has signed up for our free monthly newsletter, in response to a query, or if their e-card was chosen as one of the top e-cards of the month.
10. If we make any material changes in our privacy practices, we will post a notice on our web site notifying users of the change, and also give them a chance to opt out.

Cookies

Cookies are pieces of information, stored on your computer's hard drive by your web browser. We use cookies to assist you when using our site, for example remembering items in your shopping trolley between visits. No personal information is stored in the cookie. Most web browsers automatically accept cookies, but it is possible to configure your browser to refuse them. If this has been done, you will still be able to browse our Web site but will experience some problems accessing some secure areas and also will not have the ability to add items to your shopping basket.
General

These terms and conditions of sale are governed by English & Welsh Law. The company's liability to you is limited to the total price to be paid for the goods. Liability is not excluded or limited for death or personal injury caused by the company's negligence.

In the above terms and conditions, the "Company" is Farepak Food & Gifts Limited, Farepak House, Westmead Drive, Westlea, Swindon SN5 7YZ, Registered Office 4740401 England.



forgive me if mistaken but under the terms the company liability is limited to the cost of the order so does this mean commision is not paid by administraiters

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PostPosted: Wed Nov 29, 2006 2:55 pm 
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Location: Chippenham, Wilts
Doesn't the cost of the order (from the customer's perspective) include the commission that the agent get's?

I think there's a post somewhere here about commission not being relevant for other reasons.

However, regardless of whether or not it is legally due, there won't be enough money in the pot to pay everything, so everybody gets equal meagre amounts?


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 Post subject: T&C`s
PostPosted: Wed Dec 06, 2006 11:20 pm 
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Hello could you please let me know if this is the full terms and conditions as i need them to claim against my credit card if it is not the full t&c`s would you be able to send me a copy thank you


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 Post subject: T&C`s
PostPosted: Wed Dec 06, 2006 11:22 pm 
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Hello could you please let me know if this is the full terms and conditions as i need them to claim against my credit card if it is not the full t&c`s would you be able to send me a copy thank you


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PostPosted: Thu Dec 07, 2006 3:39 pm 
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It is the full T&C. You should also check the Terms of your credit card account.


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PostPosted: Sun Jun 03, 2012 12:49 pm 
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robnick wrote:
Terms and Conditions of your Agency
A MEMBER OF HAMPER INDUSTRY
TRADE ASSOCIATION

BECOMING AN AGENT
You become an Agent of the Company for the Christmas 2006 season on acceptance of your first order. The Company reserves the right to refuse to accept individuals as Agents at its discretion and to terminate Agencies not operated in accordance with these terms and conditions. Agents must be aged 18 or over.
PLACING AN ORDER
All orders must be received by the Company by (JOth September 2006. Alterations cannot be made after this date.
CANCELLATIONS
In the result of a complete cancellation of your Agency, the Company reserves the right to charge an administration fee as follows:
up to 1 st September 2006, 5% of sales value, minimum E25.00
after 1st September: Cancellations are only accepted in
exceptional circumstances, and the administration charge will
be 10% sales value, minimum C50.00
If a customer cancels an order you must refund them in full.
PAYMENTS, STATEMENTS & CASH BACK
On receipt of your order, regular statements will be sent to you by post or e-mail throughout the payment period. Payments must be made by the date shown on each statement sent to you, and completed by 10th November 2006. Payments will be calculated according to the number of weeks remaining to the end of the payment period. In the event that your payments fall behind schedule, we reserve the right to contact your customers to discuss their order with them.
Customer Payment Cards must be issued to each customer and all payments made must be signed for by the Agent. A charge of £6 will be made to your account for any payment that is refused.
Please note, for payments made by credit/debit card, your card details are checked automatically using our secure online authorisation procedures - so please make sure that the details you give are correct. We reserve the right to charge 1.5% of the transaction value for processing credit card payments.
Cash Back will be credited to your account in October 2006. You will be advised of the balance left to be paid in to clear the account by the end of the payment period. Any overpayment will be refunded by cheque in December 2006.
DELIVERY
Unless specifically advised, all products will be delivered to you for distribution on to your customers. They will become your responsibility upon delivery to you. Hamper deliveries are made on pre-arranged dates and delivery instructions will be issued from September 2006. Fragrances, Jewellery, Gifts and Confectionery hampers will be despatched separately in the period October to December 2006. Vouchers will be despatched during November 2006. In all cases your account must be paid in full before delivery is made.
CONFIDENTIALITY I
j
Farepak Food & Gifts Limited holds information in accordance with jl Data Protection Legislation. We may share this data with third ,') parties for the purposes of managing your account and for marketing purposes. If you do not wish to be contacted by carefully selected third parties, who comply with Data Protection Legislation, 1 for marketing purposes please write to us at the address below. We will also keep you informed of our own offers and promotions we ! believe may be of interest to you. If you do not wish to be contacted i for this reason please inform Farepak as appropriate in writing at the address below.
At Farepak we use e-mail to let you know of any news and special •
offers. We need your permission to use your e-mail address for this :
purpose and assure you that we do not pass these details on to j^.
third parties. Please let us know by contacting our Service Centre
that you consent to receiving such e-mails. ^
TELEPHONE SERVICE REVIEW
To improve the Company's service to you we may randomly monitor and record Agent and customer telephone calls.
STATUS CHECK
The Company may disclose information about you to a licensed credit reference agency for credit reference purposes.
GENERAL
These Terms and Conditions of sale are governed by English and Welsh Law. The Company's liability to you is limited to the total price to be paid for the goods. Liability is not excluded or limited for death or personal injury caused by the Company's negligence.
In the above terms and conditions, the "Company" is Farepak Food & Gifts Limited, Farepak House, Westmead Drive, Westlea, Swindon SN5 7YZ, Registered Office 4740401 England.

INTRODUCTION
Some 3,000,000 families in the U.K. buy Christmas Hampers every year. In price they range trom C20 to C250 but the majority are below £100. The people who buy them come from all walks of life, but most are bought by families who, recognising the heavy burden of general expense over the Christmas period, can spread much of their food and drink costs over the year, at a predetermined price. The very detailed brochures produced by members of HITA list all the contents and the increasing types and ranges of hamper available. This ensures that every customer is fully informed about what they are buying before they place their order, so they can ensure that their particular needs are met.
WHAT IS A HAMPER?
A hamper is officially described as a 'collection of foodstuffs'. Although some will still think of a wicker basket, this has long been excluded as a necessity as well over 9 out of 10 hampers are supplied in a suitably decorated, strong protective carton. After considering the described contents customers place their orders early in the year, goods are later collected, assembled according to individual specifications, and carefully packed. They are then delivered. This involves an unusually high level of service and continuing customer contact.
GOOD SERVICE
The Hamper Agent is appointed by and acts on behalf of, a supply company. This company is responsible for:
Devising hampers with a well-balanced content.
Giving a good choice of price and product ranges.
Producing leaflets and brochures which accurately describe the
contents of each hamper.
Providing Hamper Agents and customers with a contact address
and telephone number.
Making sure that all charges are clearly identified.
Warning of price variation due to changes in VAT or duty.
Indicating the method of delivery and whether it is included in the price.
Appointing and managing the network of Hamper Agents, and
monitoring their payment collections.
Assisting the network in running their Hamper Agencies.
1 Refunding payments, where appropriate, for orders cancelled
by customers.
1 Providing stationery for recording Hamper Agency transactions. ' Providing customers with payment receipt record cards, and
instructing them on their use.
• Buying, assembling and packing the described content of each
hamper in a suitable container. i 1 Delivering on time and in good condition.
1 Responding sympathetically to reasonable complaints.
• Adhering to the HITA code of practice.
GOOD NEIGHBOURS
Many hampers, like some other goods, are sold through a network of neighbourhood Hamper Agents who are usually housewives. They take orders from their friends, neighbours and relatives and then collect the payments on a weekly basis. This provides a valuable service to the community as well as a small but important source of income for housewives.
GOOD MANAGEMENT
You may be sure that members of HITA have achieved their reputable standing through running their companies professionally and soundly over a long number of years.
There is a very high level of loyalty shown by Hamper Agents and customers to these companies, and they continue their custom for many years. This evidence alone suggests that the members of HITA, in the eyes of the consumer, provide a very satisfactory level of service. It is borne out by the way in which more and more people have bought their hampers from HITA members over recent years.
HITA PLEDGES
1 To monitor the standards and services offered by our members.
1 To ensure compliance of members with the Code of Practice.
1 To demand evidence of financial stability.
1 To provide impartial consultation on any customer complaints.
1 To regulate the affairs of the members of HITA in a fair and just manner.
1 To co-operate with Government to ensure high trading standards.

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