FAREPAK DIVIDEND 35 PENCE IN £ NOW IN POSTAL SYSTEM

Martha H Thompson and Dermot Power of BDO LLP, Kings Wharf, 20-30 Kings Road, Reading, Berkshire, RG1 3EX were appointed Joint Liquidators of Farepak Food & Gifts Limited on 4 October 2007 Farepak Food & Gifts Limited Correspondence Address: Claims Management Team, PO Box 3404, Swindon, SN2 9EQ Registered Office: BDO LLP, Kings Wharf, 20-30 Kings Road, Reading, RG1 3EX Registered Number: 4740401 1 October 2012 Farepak Food & Gifts Limited – In Creditors’ Voluntary Liquidation (“Farepak”)

 

The Joint Liquidators of Farepak have today sent cheques to Farepak’s agents and customers. Below are some answers to questions you might have about the amount you were owed by Farepak or the cheque you have received.

 

What is the cheque that I have received?

 

The cheque is a final payment in relation to your claim in the Liquidation of Farepak.

 

How much have I been paid?

 

You have been paid approximately 35p for every £1 you were owed by Farepak.

 

How is the amount of the cheque made up?

 

The sum of money on the cheque you have been sent is made up of two parts: • A payment, known as a dividend, of approximately 14p in the £ from the Liquidation. • An ex-gratia (voluntary) payment by Lloyds Banking Group of approximately 21p in the £.

 

Why have I not received all of my money back?

 

When Farepak collapsed, there was no money in its bank account to pay back the agents and customers – known as ‘creditors’ – who had been saving money. As a result of the work done by the Liquidators, enough money has been recovered, in addition to the voluntary payment by Lloyds Banking Group, to send you this cheque.

 

Will I get any more money?

 

This payment represents all the money that is available to pay to Farepak’s creditors, which includes agents and customers. You will not receive any further payments.

 

How was my claim worked out?

 

Your claim was worked out from the forms you and your agent previously filled in and returned to the Liquidators, and from looking at the information that was in Farepak’s records at the time Farepak went into Administration.

 

Can an agent or customer provide new details of their claim now?

 

The claims have been finalised so it is not possible to provide new evidence now. If new claims are made now we will not be able to pay them.

 

What has happened during the Liquidation?

 

When Farepak collapsed, there was no money in its bank account to pay to its creditors, which includes agents and customers. As ordered by the Court and approved by Farepak’s creditors, including agents and customers, a Liquidation Committee was set up. This is a group of people who were owed money by Farepak and who represent all those who lost money as a result of the collapse of Farepak, including representatives of the agents and customers. As directed by the Liquidation Committee, we have been working throughout the course of the Administration and Liquidation to recover as much money as possible. The Liquidation Committee asked the Liquidators to do certain work, including taking legal action, to try to get money for the benefit of Farepak’s creditors, including agents and customers. This work can take a long time but is now finished. As a result of the work done by the Liquidators, enough money has been recovered to send you the dividend payment of approximately 14p in the £. In addition the Liquidators have sent out an exgratia (voluntary) payment by Lloyds Banking Group of approximately 21p in the £.

 

How long do I have to bank my cheque?

 

You will need to bank your cheque within 6 months of the date on the cheque.

 

I have changed name so cannot bank the cheque. What should I do?

 

Please send your cheque back and send us evidence of your change of name, for example a copy of a marriage certificate. These should be sent to: Claims Management Team, Farepak Food & Gifts Limited – In Liquidation, PO Box 3404, Swindon, SN2 9EQ. We can then arrange for a replacement cheque to be sent to you.

 

A Farepak agent/customer has died. What should I do?

 

In order for a new cheque to be sent to the agent’s or customer’s next of kin, please return the cheque and provide a copy of the death certificate. These should be sent to: Claims Management Team, Farepak Food & Gifts Limited – In Liquidation, PO Box 3404, Swindon, SN2 9EQ. We can then arrange for a replacement cheque to be sent to you.

 

I have read about a further 17.5p paid by the Farepak Response Fund in 2006, bringing the total paid to approximately 50p in the £. What is this?

 

Some vouchers and hampers were sent out by a charity called the Farepak Response Fund in 2006. The Joint Liquidators were not involved with this process and have no more information on it so cannot help further.

 

Additional Information By law, the Joint Liquidators are required to set out some additional information about the Liquidation: • The total amount distributed by the Liquidators is approximately £5.5 million. In addition, an £8 million exgratia (voluntary) payment made by Lloyds Banking Group was sent out by the Liquidators. • There are no unsettled claims and no funds have been retained other than to meet the final expenses of the Liquidation. • There will be no further dividend payment available following this first and final dividend payment. • A summary of the Liquidators’ Receipts and Payments can be viewed on the Farepak website (www.farepak.co.uk). More detailed information about the Liquidation can be viewed on the Farepak website (www.farepak.co.uk). If you have any questions about your cheque, please contact the Claims Management Team using the details below: Claims Management Team, Farepak Food & Gifts Limited – In Liquidation, PO Box 3404, Swindon, SN2 9EQ claims@farepak.co.uk

LIQUIDATION OF FAREPAK – THE FACTS

Unfairpak wish to clear up in-factual information that is being put out into the World Wide Web.

All Agents of Farepak receive an Annual Report each year it is a shortened version of that which is sent to trade suppliers and former employees of Farepak.  The Agents are asked to show their customers said Reports in order to keep the costs down.  Alternatively, if customers have access to the internet, they can download these reports at www.farepak.co.uk .

If you were an Agent and are still receiving Annual Reports then your claim is registered!  You only need to notify The Claims Management Team if you have changed your name or address.  You need to write to  Claims Management Team, Farepak Food & Gifts Limited – In Liquidation, PO Box 3404 , Swindon, SN2 9EQ with details of your new address or new name.  If you have been married send a photocopy of your marriage certificate.  If your are the next of kin of an Agent who has sadly died, please send a photocopy of their death certificate to the Claims Management Team.

If you were a customer of Farepak, please check with your Agent that they submitted your claim in 2006/2007.  If your Agent confirms that they did and you have not changed your name or address since 2006 then you have to do nothing.  If you have changed your name or address since 2006 you need to write to  Claims Management Team, Farepak Food & Gifts Limited – In Liquidation, PO Box 3404 , Swindon, SN2 9EQ with details of your old address and new address.  If you have gotten married you need to send a photocopy of your Marriage Certificate.  If sadly, you are next of kin of a customer who has died, then you have to send a photocopy of the Death Certificate to the Claims Management Team.

Unfairpak are fully equipped to deal with all matters relating to Farepak and we can answer all questions in respect of same.  The difference between Unfairpak answering questions and the Claims Management Team is the fact it saves time and money.  The Claims Management Team are inundated, as are Unfairpak.  However, Unfairpak works on a purely voluntary basis and by contacting us you are not adding to the costs of the liquidation.

If people are advising you to write direct or in fact email people at BDO, these people are actually causing you to incur costs in respect of the liquidation.  Again, Unfairpak would stress that we have a direct line to BDO and if we cannot answer your question ourselves, we can have a response within basically an hour to your question.

Regarding the non receipt of Farepak Response Fund vouchers prior to Christmas 2006.  Please DO NOT submit a claim to BDO.  This is false and inaccurate information which is being given out.  The issue of the non receipt of vouchers is being looked into and Unfairpak should be in a position next week to advise in respect of same.  What Unfairpak would like to point out is the fact that it was vouchers that were sent out prior to Christmas 2006 NOT cash.  Accordingly, please think back and ask yourself “did I receive vouchers from my Agent prior to Christmas 2006”.  The vouchers were Love 2 Shop vouchers and were distributed registered delivery by Park Group Plc.

If there is anything we can do to help, please ask.  As we have stated, if we cannot answer your question directly, we can have a response, during normal working hours, within an hour at the latest.

 

Farepak Website Updated 17 July 2012

http://www.farepak.co.uk/

Unfairpak can advise that the cut off date for registering claims, updating names, changes of address etcetera has been extended until 7 August 2012 due to the volume of calls, emails etcetera by customers querying various points.

Please note that a PHOTOCOPY will suffice when you have to provide copy death certificate.

Same applies for a Marriage Certificate, a PHOTOCOPY will suffice.

Cheques will now begin to go out in September instead of August.

Updated 17 July 2012

 

Martha H Thompson and Dermot Power of BDO LLP, Kings Wharf, 20-30 Kings Road, Reading, Berkshire, RG1 3EX were appointed Joint Liquidators of Farepak on 4 October 2007.

This follows the appointment of Martha H Thompson and Shagun Dubey of BDO LLP, Kings Wharf, 20-30 Kings Road, Reading, Berkshire, RG1 3EX as Joint Administrators over the assets and business of Farepak on 13 October 2006.

Extension of Final Deadline to Submit Customer and Agent Claims

Following the announcement that the Joint Liquidators will be making dividend payments to creditors, including customers and agents, a number of people have asked for additional time so that they can make sure they have sent in their claims and have updated their personal details.

The Joint Liquidators can confirm that they will give customers and agents an additional three weeks, up to 7 August 2012, to make sure their claims and details are correct.

Because customers and agents are being allowed this extra time, this will mean that the Joint Liquidators will send out cheques during September.

Customers and agents who need to contact the Claims Management Team to submit a claim or to update their details should do so by 7 August 2012 by writing to Claims Management Team, Farepak Food & Gifts Limited – In Liquidation, PO Box 3404, Swindon, SN2 9EQ.

After 7 August 2012, the Joint Liquidators will begin the process of producing cheques and all of the money held by the Liquidators will be paid to creditors, including customers and agents, during September. This will mean that the Joint Liquidators will not be able to accept new claims from customers and agents that are sent in after 7 August 2012.

Joint Liquidators announce dividend payment

The Joint Liquidators of Farepak have announced that they will be making dividend payments to Farepak’s creditors, including customers and agents. In addition, the Joint Liquidators will at the same time distribute the £8million ex-gratia payment to customers and agents made by Lloyds Banking Group. The ex-gratia payment will be issued by the Joint Liquidators at no additional cost. The dividend payment – approved by the Liquidation Committee – marks the end of the liquidation of Farepak for creditors.

The Joint Liquidators have been working throughout the liquidation to recover as much money as possible for creditors as directed by the Liquidation Committee, which was set up by court order to represent all those who lost money as a result of the collapse of Farepak. This work has required the Joint Liquidators to investigate a number of possible claims and engage in legal proceedings with third parties. The Joint Liquidators have now finished their investigations and recovered as much money as possible for creditors and are in a position to pay a dividend.

Farepak collapsed leaving no money to pay a dividend to its creditors. The Joint Liquidators are now able to confirm that a payment will be made to customers and agents of approximately 32p in the £. This sum includes the dividend payment of approximately 13p in the £ secured by the Joint Liquidators and the £8million ex-gratia payment made by Lloyds Banking Group. The Joint Liquidators will aim to make payments to Farepak’s 114,000 creditors during September.

When added to the 17.5p in the £ given to all customers and agents by the Farepak Response Fund charity, set up by the Department for Trade and Industry in 2006, the dividend payment means that customers and agents of Farepak will have received a total of approximately 50p in the £.

Further details on dividend payments

By law, the Joint Liquidators must take certain steps during the time between the announcement of the dividend payment, and when the cheques are sent out to all creditors including customers and agents.

The Joint Liquidators have also agreed to give customers and agents an extra three weeks to allow them to provide information about their claims and to update their personal details.

Based on the time needed to complete the above, the Joint Liquidators will aim to make payments during September.

 

1. How much money will I get? 

The work undertaken by the Joint Liquidators has increased the dividend payable to approximately 13p in the £, compared to nothing when Farepak went into administration. The Joint Liquidators will also distribute the £8m ex-gratia payment to customers and agents made by Lloyds Banking Group at the same time as the dividend payments, This will mean that customers and agents will receive a total payment of approximately 32p in the £.

This will mean that, for example:

– a customer or agent with a claim of £100 will receive approximately £32;

– a customer or agent with a claim of £500 will receive approximately £160; and

– a customer or agent with a claim of £1,000 will receive approximately £320.

The Joint Liquidators will aim to make payments to Farepak’s 114,000 creditors during September.

 

2. Why are payments being made by cheque, and not directly into bank accounts?

 

The Joint Liquidators are making the dividend payments by cheque because it is the best way of ensuring the money reaches the right person in this case.

 

3. Is this the final payment I will receive?

 

The dividend payment is the total and final payment that will be made to creditors. The dividend payment marks the end of the liquidation of Farepak for creditors, including customers and agents.

 

4. Why has the estimated dividend changed?

 

As with all administration and liquidation processes, it is not possible to calculate the exact dividend payment until all monies are recovered, the final number of creditors is known and all work is completed. For this reason, all dividend figures that have been shared by the Joint Liquidators (formerly Joint Administrators) to date have been based on projections and clearly set out as estimates.

 

As directed by the Liquidation Committee, which was set up by court order to represent all those who lost money as a result of the collapse of Farepak, the Joint Liquidators have been working throughout the course of the administration and liquidation to recover as much money as possible for creditors, including customers and agents. This work has required the Joint Liquidators to investigate a number of possible claims and engage in legal proceedings with third parties. The Joint Liquidators have now finished their investigations and are in a position to pay a dividend.

 

The work undertaken by the Joint Liquidators has increased the dividend payable to approximately 13p in the £, compared to nothing when Farepak went into administration. The Joint Liquidators will also distribute the £8million ex-gratia payment to customers and agents made by Lloyds Banking Group at the same time as the dividend payment. This means that customers and agents will receive a total payment of approximately 32p in the £.

 

Changes of personal details

 

Changes of name

 

Creditors who have changed their name since submitting their original claim but not notified the Claims Management Team should register their change of name by sending details of their name, their agent’s number, the amount of their claim, a copy of their marriage certificate or copies of other documentation and their signature to Claims Management Team, Farepak Food & Gifts Limited – In Liquidation, PO Box 3404, Swindon, SN2 9EQ by 7 August. The Claims Management Team is not able to deal with changes of name over the telephone or via email for security reasons. The Joint Liquidators can confirm that customers and agents do not need to send in original certificates.

 

 

Changes of address

 

Creditors who have changed their address since submitting their original claim but not notified the Claims Management Team should register their change of address by sending details of their name, their agent’s number, the amount of their claim, their old address, their new address and their signature to Claims Management Team, Farepak Food & Gifts Limited – In Liquidation, PO Box 3404, Swindon, SN2 9EQ by 7 August. The Claims Management Team is not able to deal with changes of address over the telephone or via email for security reasons.

 

Notification of customer / agent death

 

We are not able to deal with notifications of death over the telephone for security reasons. If you wish to notify us of the death of an agent or customer, please send a copy of the death certificate and the new address for correspondence together with the agent’s number (if known), to: Claims Management Team, Farepak Food & Gifts Limited – In Liquidation, PO Box 3404 , Swindon, SN2 9EQ. The Joint Liquidators can confirm that customers and agents do not need to send in original certificates.

 

Report to Creditors

Please click here for information about the 2011 report to creditors

Trust Monies

Please click here for information about the Trust monies ruling on 31 July 2009.

Media Reporting Farepak “victims” to get 50% back – FACTS

There are many media reports circulating with headlines such as “Farepak customers will get half their money back”; “Farepak victims to receive 50 p for every £ saved”; “Farepak customers to receive half of money owed” etcetera.

Unfairpak would like to state that we have been contacted by customers in excess of 400 by various means.  They have been quite clear on what is being reported.  They know they are to receive a further 32 pence in the £.  Some of these customers have acknowledged they received the 17.5 pence in the £ prior to Christmas 2006 and some are stating they did not receive same. 

What Unfairpak can confirm is the fact that the liquidators sent a “mirrored image” of the Farepak database to the Farepak Response Fund.  The vouchers were then sent out to Agents on the database to distribute to their customers.  These vouchers were sent registered delivery by Park Group Plc. 

We [liquidators and Unfairpak] are looking into possible reasons why some people may have not received same and hope to have an answer early next week which we will report on.

Unfairpak concede that some of the headlines are “misleading” in the media but as aforesaid, over 400 customers who have contacted us ARE clear it is 32 pence they are to receive.

When our National Campaign Co-ordinator spoke to the Press Association, this is what she said:-

Suzy Hall, national co-ordinator for campaign group Unfairpak, hailed today’s announcement as a victory.

She said: “To think we started in 2006 with zero. To finally be able to pay out an extra 32p is a fantastic result. Never in my wildest imagination did I think we would get back 50p in the pound. Unfairpak believe we have won.”

Suzy has NEVER stated to any newspaper that customers are to RECEIVE 50 pence back in the £.  She has clearly given a breakdown of the 50 pence in the £ and every newspaper that we have seen have reported the 17.5 pence in the £ will bring the total payout to 50 pence in the £.  Being pedantic, the figure is actually 49.5 pence in £ although we have obviously not used half pennies for years now.