Unfairpak wish to clear up in-factual information that is being put out into the World Wide Web.

All Agents of Farepak receive an Annual Report each year it is a shortened version of that which is sent to trade suppliers and former employees of Farepak.  The Agents are asked to show their customers said Reports in order to keep the costs down.  Alternatively, if customers have access to the internet, they can download these reports at .

If you were an Agent and are still receiving Annual Reports then your claim is registered!  You only need to notify The Claims Management Team if you have changed your name or address.  You need to write to  Claims Management Team, Farepak Food & Gifts Limited – In Liquidation, PO Box 3404 , Swindon, SN2 9EQ with details of your new address or new name.  If you have been married send a photocopy of your marriage certificate.  If your are the next of kin of an Agent who has sadly died, please send a photocopy of their death certificate to the Claims Management Team.

If you were a customer of Farepak, please check with your Agent that they submitted your claim in 2006/2007.  If your Agent confirms that they did and you have not changed your name or address since 2006 then you have to do nothing.  If you have changed your name or address since 2006 you need to write to  Claims Management Team, Farepak Food & Gifts Limited – In Liquidation, PO Box 3404 , Swindon, SN2 9EQ with details of your old address and new address.  If you have gotten married you need to send a photocopy of your Marriage Certificate.  If sadly, you are next of kin of a customer who has died, then you have to send a photocopy of the Death Certificate to the Claims Management Team.

Unfairpak are fully equipped to deal with all matters relating to Farepak and we can answer all questions in respect of same.  The difference between Unfairpak answering questions and the Claims Management Team is the fact it saves time and money.  The Claims Management Team are inundated, as are Unfairpak.  However, Unfairpak works on a purely voluntary basis and by contacting us you are not adding to the costs of the liquidation.

If people are advising you to write direct or in fact email people at BDO, these people are actually causing you to incur costs in respect of the liquidation.  Again, Unfairpak would stress that we have a direct line to BDO and if we cannot answer your question ourselves, we can have a response within basically an hour to your question.

Regarding the non receipt of Farepak Response Fund vouchers prior to Christmas 2006.  Please DO NOT submit a claim to BDO.  This is false and inaccurate information which is being given out.  The issue of the non receipt of vouchers is being looked into and Unfairpak should be in a position next week to advise in respect of same.  What Unfairpak would like to point out is the fact that it was vouchers that were sent out prior to Christmas 2006 NOT cash.  Accordingly, please think back and ask yourself “did I receive vouchers from my Agent prior to Christmas 2006”.  The vouchers were Love 2 Shop vouchers and were distributed registered delivery by Park Group Plc.

If there is anything we can do to help, please ask.  As we have stated, if we cannot answer your question directly, we can have a response, during normal working hours, within an hour at the latest.


Media Reporting Farepak “victims” to get 50% back – FACTS

There are many media reports circulating with headlines such as “Farepak customers will get half their money back”; “Farepak victims to receive 50 p for every £ saved”; “Farepak customers to receive half of money owed” etcetera.

Unfairpak would like to state that we have been contacted by customers in excess of 400 by various means.  They have been quite clear on what is being reported.  They know they are to receive a further 32 pence in the £.  Some of these customers have acknowledged they received the 17.5 pence in the £ prior to Christmas 2006 and some are stating they did not receive same. 

What Unfairpak can confirm is the fact that the liquidators sent a “mirrored image” of the Farepak database to the Farepak Response Fund.  The vouchers were then sent out to Agents on the database to distribute to their customers.  These vouchers were sent registered delivery by Park Group Plc. 

We [liquidators and Unfairpak] are looking into possible reasons why some people may have not received same and hope to have an answer early next week which we will report on.

Unfairpak concede that some of the headlines are “misleading” in the media but as aforesaid, over 400 customers who have contacted us ARE clear it is 32 pence they are to receive.

When our National Campaign Co-ordinator spoke to the Press Association, this is what she said:-

Suzy Hall, national co-ordinator for campaign group Unfairpak, hailed today’s announcement as a victory.

She said: “To think we started in 2006 with zero. To finally be able to pay out an extra 32p is a fantastic result. Never in my wildest imagination did I think we would get back 50p in the pound. Unfairpak believe we have won.”

Suzy has NEVER stated to any newspaper that customers are to RECEIVE 50 pence back in the £.  She has clearly given a breakdown of the 50 pence in the £ and every newspaper that we have seen have reported the 17.5 pence in the £ will bring the total payout to 50 pence in the £.  Being pedantic, the figure is actually 49.5 pence in £ although we have obviously not used half pennies for years now.